Policies
Babeeni has policies to serve customers with flexibility and optimization so customers can order in the best method and satisfy their requirements on Minimum order quantity; Production and Delivery time; Price terms; Sampling; Discount; and Payment. The following are applied to all our beloved customers:
1. Minimum order, production time, and shipping time for Wholesale Order
Minimum order:
+ For children's clothing: 200 pieces or sets (50 pieces per design per color, 10 pieces per size).
+ For all kinds of handmade accessories: 200 pieces or sets, mixed designs.
Production time:
+ For orders of 200 - 500 pieces: about 30 ~ 35 working days.
+ For orders of 1,000 – 2,000 pieces: about 35 ~ 40 working days.
+ For orders of 2,000 – 3,000 pieces: about 40 ~ 45 working days.
+ For the order of 3,000 - 5,000 pieces: about 45 ~ 50 working days.
+ For orders of 5,000 pieces to 10,000 pieces: about 50 ~ 55 working days.
+ For larger orders: confirm later.
Shipping time:
- By UPS: about 5-7 working days.
- By Air: about 7-10 days (depending on the country, and airport).
- By Sea: about 30-40 days (depending on the country, and port).
2. Price term
- The price term is FOB price (Incoterm 2000)
(In short: FOB price is the price of products and does not include shipping cost)
3. Sample order
Price:
- US$20 ~$30 for one sample (appliqued clothing, smocked clothing, smocked two-piece set, smocked pajamas, T-shirt, two-piece sets, pants without smocking…)
Quantity: Maximum sample quantity is 10 pieces per order and 3 sample orders per month
Shipping cost:
- US $35 for 1 - 5 pieces;
- US $47 for 6 - 10 pieces
Production time: about 2 – 3 weeks after you confirm the order.
4. How much discount will I get when placing a large order?
Yes, you will get a discount when placing a large order as follows:
- Order of 1000 – 1999 pieces or sets: 2% OFF
- Order of 2000 – 2999 pieces or sets: 3% OFF
- Order of 3000 – 4999 pieces or sets: 4% OFF
- Order of 5000 pieces or sets and over: 5% OFF
This policy is applied from 1 November 2021.
5. Payment:
- The following terms and conditions of sale and payment requirements are for all customers:
- For the order in value under US$5,000, please pay in advance
- For orders in value over US$5,000: Please deposit 50% within 3 days after you sign the contract and the balance has to be made 5 days before the estimated shipping date.
NOTE: The deposit that has been made will be non-refundable (this deposit is used to reserve for your order and pay for labor and material charges during the process of production)
*/ Payment:
- For example: you can pay via Bank transfer, Credit Card
- For the whole order: you can via Bank transfer, Credit Card
* Payment:
NOTE: All OUR BANK ACCOUNTS ARE IN VIET NAM (WE HAVE NO OTHER ACCOUNTS IN OTHER COUNTRIES)
You can choose one of the following bank options:
1. ONLINE PAYMENT GATEWAY - ONEPAY
OnePAY represents MasterCard to provide online payment solutions. All normal international cards like VISA, MasterCard, American Express, JCB, and Diners Clubs are accepted.
2. BANK WIRE TRANSFER
Pay in any other currency ( except USD)
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- Beneficiary Name: BABEENI VIETNAM COMPANY LIMITED
- Account Number: 888006066666
- ACC With Bank: SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK
- SWIFT Code: SEAVVNVX
- Bank address: 198 Tran Quang Khai, Ha Noi 10000, Vietnam
- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 10000, Vietnam
***Please note that: You need to send us your receipt after payment.
Pay in US Dollars
- Beneficiary Name: BABEENI VIETNAM COMPANY LIMITED
- Account Number: 797979
- ACC With Bank: SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK
- SWIFT Code: SEAVVNVX
- Bank address: 198 Tran Quang Khai, Ha Noi 10000, Vietnam
- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 10000, Vietnam
Pay in US Dollars
You can transfer to our company bank account as follows:
- Beneficiary name: BABEENI CO., LTD
- Account Number: 054 137 023 8679
- Swift code/urban code: BFTV VNVX
- Bank name: Bank for Foreign Trade of Vietnam
- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam
- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam
Pay in GBP
- Beneficiary name: BABEENI Co., Ltd
- Account Number: 054 1350 223 822
- Swift code/urban code: BFTV VNVX
- Bank name: Bank for Foreign Trade of Vietnam
- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam
- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam
Notice for the customer in the USA: When you receive the shipment, you will have to pay about 7% - 10% for import tax and duties (this cost depends on Each State's policies)
Apply for order value over $800 (include product cost + shipping cost)
6. Shipping:
BABEENI can deliver products to almost all countries all over the world. We can arrange the means of transportation up to customers’ requirements. We can ship by UPS, Air freight, or Sea freight.
7. Late Delivery
In case, your order is delivered after 3 days from the estimated delivery date without prior notice (Babeeni's fault), you will be compensated about 0.1 %/day but not more than 2% in total. In case of a force majeure event, Babeeni is unable to deliver on time, Babeeni needs to notify customers and report the new delivery date to customers.
8. Return Policy:
When the orders are delivered to your address, please kindly check all of the items as soon as possible. Any product with a quality defect can be returned within 2 weeks of receiving your original order. You need to contact us for proof of purchase (e,g: sending pictures of a faulty item). If we do not get feedback about the defective items within 2 weeks, all items are presumed to be perfect.
For all defective items, we will apply solutions such as the following:
Discount:
- For all minor defects, we will offer a discount but will be less than 20%
- For all major defects, we offer two solutions: replacing or refunding.
Replace:
- After receiving the returned products, we will double-check, re-make the products, and ship them back to you as quickly as possible.
- Replacements will be shipped to you at no cost to products and shipping costs.
Refund:
- Once we receive the item, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.
- Please kindly note that you will receive your refund in the original form of payment. The original shipping charges are non-refundable
*Note: All returns will be valid up to 3 months from the issue date.
9. Confirm receiving order shipments
You have to confirm receiving order shipments by email within 10 days from the date of delivery shipment. After 10 days without any confirmation email or notice, we will assume that the shipments have already been delivered to you fully. We are no longer responsible for the shipments.
10. Guarantee Policy
In the case that customers receive our products and find out about some defects related to the products or carton/packaging, kindly take photos and videos of the status and send them to us as proof. Accordingly, we will check and provide feedback soon. Particularly that:
- Unexpected carton boxes: Within 3 days of receiving the goods, customers need to check and let us know about the unexpected status of cartons in detail IMMEDIATELY BY MAIL. Our products are packed in high-quality carton boxes and sealed with Babeeni logo tape as standard. So, in case you find out the products were packed in other boxes or under standards, please inform us of this status and also check if the quantity of products is enough as ordered.
- Damaged products: Within 2 weeks of receiving the goods, customers need to provide us with all full details about products’ defects (for example, materials, fabrics, sewing line, buttons, zipper...). Accordingly, we will process to handle and correct within 1 month since customers receive the goods.
*In the case that customers only inform us about the unexpected status of products/cartons but do not provide enough details about the related defects within 1 month since customers receive the goods, it shall be considered that products are still in perfect status. It means the case will be completed OK.
The guarantee policy is one of our After-Services policies applied to all of Babeeni’s products. We are always willing to make customer satisfaction and brand loyalty commitment.
Please note that: Product color may be dissimilar from the photo
Thank you very much for your co-operation!
BABEENI