Return policy

At Babeeni, we attempted to provide the most- friendly material for children's clothes. We want you to satisfy with your purchase.

However, in case something isn’t right, we are happy to accept a return or refund. Below you’ll find everything you need to know about returning defective items. Take a moment to read through our policy and conditions

When the orders are delivered to your address, please kindly check all of the items as soon as possible. Any product with a quality defect can be returned within 2 weeks of receiving your original order. You need to contact us for proof of purchase. Please send an email to us with clear pictures to show us the issue. If we do not get any feedback about the defective items within 2 weeks, all items are presumed to be perfect.

For all defective items, we will apply solutions such as the below:

1. Discount:

- For all minor defects, we will offer a discount but will be less than 20%

- For all major defects, we offer two solutions, either replacing or refunding.

2.1. Replace:

- When returning the products, you are responsible for the shipping cost of returned products (please contact the supporter to get more instructions).

- After receiving the returned products, we will double-check, re-make the products and ship them back to you as quickly as possible.

- Replacements will be shipped to you at no cost to products and shipping costs.

2.2. Refund.

- When returning the products, you are responsible for the shipping cost of returned products (please contact the supporter to get more instructions).

- Once we receive the item, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.

- Please be kindly noted that you will receive your refund in the original form of payment. The original shipping charges are non-refundable

*Note: All returns will be valid up to 3 months from the issue date.

 

Return address:

BABEENI Co., Ltd 

66 Viet Hung street, Long Bien district, Hanoi, Vietnam

Website: www.babeeni.com 

Email: customer@babeeni.com

Tel: +84-24-366 86011 (Ext: 202)